Contact Us
Have a question about a conversion, noticed a bug, or want to suggest a new tool? We value your feedback and are here to help.
How can we help you?
Technical Support & Troubleshooting
Having trouble converting a specific file or encountering a browser error? Send us details including your browser version and file format.
Feature Requests & Suggestions
Need support for an additional format or have an idea to make FreeConvert even better? We actively review community suggestions.
Privacy & Security Inquiries
Questions regarding our client-side privacy architecture, GDPR data rights, or ad policies? Reach our dedicated privacy team.
Business & Partnerships
Interested in partnering or have general business inquiries? Reach out to our operational team.
Frequently Asked Questions
Why did my conversion fail or take a long time?
Since conversions run locally on your device, processing speed depends on your device’s CPU and available RAM. Very large video files (over 500MB) or memory-intensive conversions may exceed your browser tab’s allocated memory. Try closing other heavy browser tabs and re-running the conversion.
Where are my converted files downloaded to?
Files are saved directly to your device’s default download directory (typically your "Downloads" folder), configured in your browser settings.
Are my files safe and private?
Yes, 100%. Your files never leave your computer or phone. They are processed locally in browser memory and are never uploaded to any cloud server.
Is FreeConvert really free?
Yes, FreeConvert is completely free with no subscriptions or hidden charges. We sustain our infrastructure through non-intrusive banner advertisements.
Looking for privacy details or terms of use?
Review our full policies on client-side security and data ownership.